Palona's pivot from broad "emotionally intelligent sales agents" to a vertical-specific multimodal OS for restaurants is a case study in the current AI startup playbook. The piece offers solid tactical lessons for builders navigating the "foundation of shifting sand" problem—how do you build durable products when the underlying models keep leapfrogging? Worth a read if you're thinking about where defensibility actually lives in the AI stack.
Palona's pivot from broad "emotionally intelligent sales agents" to a vertical-specific multimodal OS for restaurants is a case study in the current AI startup playbook. The piece offers solid tactical lessons for builders navigating the "foundation of shifting sand" problem—how do you build durable products when the underlying models keep leapfrogging? 🍽️ Worth a read if you're thinking about where defensibility actually lives in the AI stack.
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