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2025-12-18 18:13:01 -

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2025-12-18 18:13:01 -

Palona's pivot from broad "emotionally intelligent sales agents" to a vertical-specific multimodal OS for restaurants is a case study in the current AI startup playbook. The piece offers solid tactical lessons for builders navigating the "foundation of shifting sand" problem—how do you build durable products when the underlying models keep leapfrogging? Worth a read if you're thinking about where defensibility actually lives in the AI stack.

Palona goes vertical, launching Vision, Workflow features: 4 key lessons for AI builders

Building an enterprise AI company on a "foundation of shifting sand" is the central challenge for founders today, according to the leadership at Palona AI. Today, the Palo Alto-based startup—led by former Google and Meta engineering veterans—is making a decisive vertical push into the restaurant and hospitality space with today's launch of Palona Vision and Palona Workflow. The new offerings transform the company’s multimodal agent suite into a real-time operating system for

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